At Hethel Print & Design, we take the privacy and security of your personal information seriously.

We only collect information that we genuinely need to provide our services, manage orders, respond to enquiries and run our business properly. When you share information with us, we’ll always aim to handle it fairly, responsibly and transparently.

How we look after your information

We are committed to handling personal information in line with the UK GDPR and the Data Protection Act 2018.

This means we aim to make sure personal information is:

collected and used lawfully, fairly and transparently

only used for clear and legitimate purposes

limited to what we actually need

kept accurate and up to date where appropriate

not kept for longer than necessary

protected using appropriate security measures

These principles sit at the heart of UK data protection law and guide the way we handle customer information.

What information might we hold?

Depending on how you use our services, we may hold information such as your name, email address, telephone number, billing or delivery address, order details and any artwork, photographs or files you provide to us.

We may also hold information relating to enquiries, quotes, payments and previous orders where this is necessary to provide our services or maintain appropriate business records.

Why we use your information

We only use personal information where we have a valid reason for doing so.

This may include processing an order, preparing artwork, arranging delivery, answering an enquiry, keeping appropriate financial records or sending marketing where we have permission or another lawful basis to do so.

UK GDPR requires organisations to identify an appropriate lawful basis whenever they collect or use personal information.

Sharing your information

We do not sell customer information.

We may need to share limited information with trusted third parties that help us provide our services, such as payment providers, couriers, production partners, website providers or professional advisers.

Where information is shared, we only aim to provide what is reasonably necessary for that particular purpose.

Your rights

You have rights over the personal information we hold about you.

Depending on the circumstances, these can include asking to see your information, correcting inaccurate details, requesting deletion, restricting or objecting to certain uses of your information and asking for certain information to be transferred.

You can also ask us to stop using your information for direct marketing at any time.

Want to know more?

Our full Privacy Policy explains in more detail what information we collect, why we use it, how long we may keep it and who it may be shared with.

If you have a question about your information or would like to exercise one of your data protection rights, please contact us at:

[email protected]

We believe looking after customer information should be simple: only collect what we need, use it responsibly, keep it secure and be clear about what we’re doing with it.