At Hethel Print & Design, we believe your personal information should be treated with the same care and attention as everything else you trust us with.

This Privacy Policy explains what information we may collect when you visit our website, contact us or place an order, why we need it, how we use it and the choices you have.

We’ve tried to keep things as straightforward as possible. If there’s anything you’re unsure about, you’re always welcome to get in touch and ask.

Who is responsible for your information?

Hethel Print & Design is responsible for the personal information we collect and how it is used.

When we talk about “we”, “us” or “our” in this policy, we mean Hethel Print & Design.

We handle personal information in accordance with applicable UK data protection laws, including the UK GDPR and Data Protection Act 2018, as amended from time to time.

What information do we collect?

The information we collect depends on how you use our website and services.

If you simply browse our website, we may collect basic technical information about your visit. If you contact us for a quote or place an order, we’ll need a little more information so we can actually help you.

This may include:

your name

email address

telephone number

billing and delivery address

details about your order or enquiry

artwork, photographs, logos or files you send to us

payment and transaction information

information you provide when contacting us

information about how you use our website

your IP address, browser type and device information

cookie and website preference information

We only ask for information that we reasonably need to provide our services, process your order, answer your questions or run our business.

When you place an order

When you order from Hethel Print & Design, we need certain information to produce your order and get it to the right place.

This will usually include your name, contact details, billing information, delivery address and details of the products or services you’ve ordered.

For custom printing and design work, you may also send us artwork, photographs, names, logos, branding or other information that needs to appear on the finished product.

We use this information to manage your order, prepare artwork, take payment, arrange delivery, send order updates and provide support if you need it.

When you contact us

If you email us, call us, send an enquiry through our website or contact us through another channel, we may keep the information you provide so we can respond properly.

That could be something as simple as your name and email address, or it might include details about a project you’d like us to help with.

We may keep a record of conversations where it helps us manage an order, remember what has been agreed or provide better customer service.

Artwork, photographs and customer files

A large part of what we do involves customers sending us their own artwork, photographs, logos and other files.

We only use these files for the purpose they were provided for, such as creating artwork, preparing proofs or producing your finished order.

We may need to keep copies for a reasonable period after your order has been completed. This can be useful if you need a reprint or want to place a similar order in the future.

If you would like us to remove artwork or files we hold about you, just get in touch. There may be occasions where we need to keep certain information for legal, accounting or record-keeping purposes, but we’ll explain this if it applies.

How we use your information

We use personal information where there is a genuine reason for doing so.

This may include:

responding to enquiries and quote requests

processing and producing your order

preparing and sending artwork proofs

taking and managing payments

arranging collection or delivery

keeping you updated about your order

providing customer support

dealing with problems, returns or complaints

preventing fraud and protecting our business

maintaining our business and financial records

improving our website, products and services

sending marketing where you have agreed to receive it or where we are otherwise permitted to do so

We don’t collect personal information simply for the sake of having it.

Our legal reasons for using your information

UK data protection law requires us to have a lawful reason for using your personal information.

Depending on the situation, we may use your information because:

we need it to fulfil a contract with you, such as producing and delivering an order

you have given us your consent, for example for certain types of marketing or cookies

we have a legal obligation, such as keeping appropriate financial records

we have a legitimate business interest, where using the information is reasonable and does not unfairly affect your rights

Where we rely on your consent, you can change your mind and withdraw that consent.

Payments

When you pay for an order online, your payment may be handled by a secure third-party payment provider.

We do not need to see or store your full card details ourselves where payment is handled securely by the payment provider.

Payment providers may process your information under their own privacy and security policies.

Who do we share information with?

We don’t sell customer details to other businesses.

We may, however, need to share limited information with trusted companies that help us provide our services.

Depending on your order and how you use our website, this could include:

payment providers

website and hosting providers

couriers and delivery companies

printers, manufacturers or production partners

IT and software providers

accounting and professional advisers

website analytics providers

advertising and marketing platforms where appropriate

We only share information that is reasonably necessary for them to provide the relevant service.

We may also disclose information where we are legally required to do so or where it is necessary to protect our business, customers or legal rights.

Marketing

From time to time, we may want to tell you about new products, services, offers or things happening at Hethel Print & Design.

We’ll only send marketing communications where we have an appropriate legal basis for doing so.

You’re always in control. If you no longer want to receive marketing emails from us, you can use the unsubscribe option in the email or contact us at [email protected].

Asking us to stop marketing will not prevent us from sending important messages about an order you’ve placed.

Cookies

Like most websites, ours may use cookies and similar technologies.

A cookie is a small piece of information stored on your device that helps a website work properly or remember certain information about your visit.

Some cookies are needed for the basic operation of a website. Others may help us understand how visitors use the site, remember preferences or measure the effectiveness of our marketing.

Depending on our website setup, cookies may include:

essential cookies needed for the website to work

preference cookies that remember choices you make

analytics cookies that help us understand how the site is being used

advertising or marketing cookies

Where the law requires us to obtain your consent before using a particular type of cookie, we’ll ask you first.

You can also manage or remove cookies through your browser settings, although blocking certain cookies may affect how parts of the website work.

Website analytics

We may use analytics services to understand how people find and use our website.

This helps us see things such as which pages are popular, how visitors move around the site and where improvements might be useful.

Analytics information is used to help us improve the website and understand what is useful to our customers.

Keeping your information secure

We take reasonable steps to protect the personal information entrusted to us.

This includes using appropriate systems, services and working practices designed to prevent information from being lost, misused, accessed without permission or disclosed unnecessarily.

No website or electronic system can ever be guaranteed to be completely secure, but we take the protection of customer information seriously and expect the companies we work with to do the same.

How long do we keep your information?

We don’t want to keep personal information for longer than we reasonably need it.

How long we keep something will depend on why we collected it in the first place.

Order and transaction records may need to be retained for accounting, tax, legal or warranty purposes. Artwork and project files may be retained to help with future reprints or repeat orders.

Other information will be deleted or anonymised when we no longer have a reasonable reason to keep it.

Your rights

You have a number of rights over your personal information.

Depending on the circumstances, these may include the right to:

ask what personal information we hold about you

receive a copy of your personal information

ask us to correct information that is inaccurate or incomplete

ask us to delete certain information

ask us to restrict how certain information is used

object to certain ways we use your information

withdraw consent where we rely on consent

ask for certain information to be transferred to you or another organisation

object to your information being used for direct marketing

These rights don’t apply in exactly the same way in every situation, but if you’d like to exercise any of them, just contact us and we’ll explain what we can do.

Automated decisions

We do not use customer information to make decisions based solely on automated processing where those decisions would have a legal or similarly significant effect on you.

Some of the services we use, such as payment or fraud-prevention providers, may use automated systems to help identify suspicious transactions or protect customers.

Information processed outside the UK

Some of the companies and online services we use may process or store information outside the United Kingdom.

Where this happens, we expect appropriate safeguards to be in place to protect personal information in accordance with applicable data protection requirements.

Children

Our website and services are not specifically aimed at children under the age of 18, and we do not knowingly collect personal information from children where it is not appropriate to do so.

If you believe a child has provided us with personal information and you would like to discuss this with us, please get in touch.

Making a data protection complaint

If you’re unhappy with the way we’ve handled your personal information, we’d like the opportunity to put things right.

Please contact us at [email protected] and explain what has happened. We’ll acknowledge your data protection complaint and look into it properly.

We’ll aim to deal with the matter fairly, clearly and without making the process unnecessarily complicated.

If you’re still unhappy after we’ve looked into your complaint, you also have the right to raise the matter with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

Changes to this policy

Our business, website and the services we use may change from time to time, so we may occasionally need to update this Privacy Policy.

Whenever we make changes, the latest version will be published on this page.

Want to ask us something?

Privacy policies can sometimes make something fairly simple sound unnecessarily complicated. Our approach is straightforward: only collect what we reasonably need, look after it properly and be open about what we do with it.

If you’d like to know what information we hold about you, want something corrected or deleted, have a privacy concern or simply have a question, please get in touch.

Email us at [email protected] and we’ll be happy to help.

At Hethel Print & Design, trust matters to us. Whether you’re sending us your contact details, your business artwork or photographs for a personalised gift, we’ll treat that information with care and respect.