We want ordering from Hethel Print & Design to feel simple from start to finish. Whether you’re ordering business stationery, signage, personalised gifts or something completely unique, we’ll always do our best to keep you informed and get your order to you safely and on time.

Below you’ll find everything you need to know about processing times, delivery charges, tracking and what happens if something doesn’t quite go to plan.

When will my order be processed?

We aim to process all orders within 2 business days of receiving your order confirmation. Business days do not include weekends or UK bank holidays.

For printed, personalised or custom-made orders, we’ll send your artwork over for approval before production begins. Nothing will go into production until you’re happy with the artwork and have given us the go-ahead.

Please remember that the delivery times shown below begin once production has been completed. The time needed for artwork approval and production is separate from the delivery estimate.

Delivery charges and times

Once your order is ready to leave us, we’ll arrange delivery using a suitable courier service.

Our standard UK Mainland delivery service is £4.99, with an estimated delivery time of 3–5 business days.

Orders over £100 qualify for FREE UK Mainland delivery.

For deliveries to Northern Ireland, the cost is £14.99, with an estimated delivery time of 5–10 business days.

Delivery times are estimates rather than guarantees. Most orders arrive within the expected timeframe, but occasionally delays can happen once a parcel is with the courier. If there is ever anything we can help with, just get in touch and we’ll do our best to assist.

Missed deliveries

We know it isn’t always possible to be at home or at your business when a courier arrives.

If nobody is available to accept your parcel, the courier will usually leave a card, send a text or email, or provide instructions on how to arrange another delivery or collection.

It’s worth following those instructions as soon as possible, as parcels that cannot be delivered may eventually be returned to us.

If an order is returned to Hethel Print & Design because the courier has been unable to complete delivery, a £10 handling charge will apply, along with the cost of sending the order out again.

Keeping track of your order

Once your order has been dispatched, we’ll send you an email to let you know it’s on the way. Where tracking is available, we’ll include the tracking details so you can follow its progress.

Sometimes tracking information can take a little while to update, so please allow up to 48 hours for the details to become active.

If your order hasn’t arrived when expected, don’t worry about trying to chase it alone.

Send us an email at [email protected] with your name and order number, and we’ll look into it for you.

PO Box and BFPO addresses

Unfortunately, we’re unable to send orders to PO Box or BFPO addresses.

If you’re unsure whether we can deliver to your address, get in touch before placing your order and we’ll be happy to advise.

If something isn’t right

We take care when producing, checking and packing every order, but if something arrives damaged, something is missing or you’ve received the wrong item, please let us know.

We ask that any shortages, damaged items or incorrect products are reported to us within 48 hours of delivery.

We may ask you to send us a few photographs of the item and packaging. This helps us understand what has happened and work out the best way to put things right.

Printed, personalised and custom-made products

A lot of what we produce is made specifically for the individual customer. That means printed, personalised and custom-made products cannot usually be returned simply because you’ve changed your mind.

Of course, if something is faulty, damaged or has been supplied incorrectly, that’s different. Please get in touch and we’ll look at the situation properly.

We prefer to deal with any problems fairly and personally rather than hiding behind complicated policies. Every situation is different, and we’ll always do our best to find a sensible solution.

Returns

If we have authorised a return, the customer will normally be responsible for the cost of returning the item to us unless we have agreed otherwise.

Please contact us before sending anything back so we can confirm the best way to handle the return.

Need a hand?

If you have a question about delivery, need an update on an order or simply want to check something before placing an order, we’re always happy to help.

Email us at [email protected] and we’ll get back to you as soon as we can.

At Hethel Print & Design, we want the whole process to feel straightforward and personal—from the first idea and artwork approval through to the moment your finished order arrives.